Word.Chat is an AI-powered WordPress plugin that adds an intelligent chatbot to your website. It's trained directly on your site's content, so it can answer visitor questions accurately and instantly. Think of it as a 24/7 customer support assistant that knows everything about your business.

Word.Chat uses Retrieval-Augmented Generation (RAG) technology. When you sync your content, we create embeddings of your posts, pages, and other content. When a visitor asks a question, the AI searches your content for relevant information and generates a natural, conversational answer based exclusively on what's on your site.

Setup takes less than 5 minutes. Simply install the plugin from the WordPress directory, activate it, click "Sync My Content" to train the AI on your site, and add the chat widget using a shortcode or block. No coding required.

No! Word.Chat is designed to be zero-code. Everything is handled through an intuitive WordPress admin interface. If you can install a WordPress plugin and click a button, you can use Word.Chat.

Word.Chat can train on all your WordPress posts and pages. This includes blog posts, product descriptions, service pages, about pages, FAQs, and any other published content. The more content you have, the more comprehensive your chatbot's knowledge will be.

Yes! You can customize the chat widget's colors, position, welcome message, and placeholder text to match your brand. The chatbot seamlessly integrates with your site's design.

Absolutely! The chat widget is fully responsive and works perfectly on smartphones, tablets, and desktop computers. Your visitors get the same great experience regardless of their device.

Yes! If your site content is in multiple languages, Word.Chat can understand and respond in those languages. The underlying AI model supports over 50 languages, making it perfect for international websites.

If the chatbot can't find relevant information in your content, it will politely let the visitor know and can direct them to contact your support team. This ensures visitors never receive incorrect or "hallucinated" information.

Yes! Our free plan includes 50 chat conversations per month, the ability to train on your content, widget customization, and all core features. It's perfect for personal sites, blogs, and testing before upgrading.

The Pro plan ($29/month) includes unlimited chat conversations, removal of "Powered by" branding, visitor analytics to see what questions people are asking, and priority email support. It's ideal for businesses that want to provide unlimited 24/7 support.

Yes! You can upgrade from Free to Pro at any time through your WordPress admin panel. If you need to downgrade, you can cancel your Pro subscription and continue using the free plan with no data loss.

No hidden fees! The pricing is completely transparent. The free plan is $0 forever, and Pro is a flat $29/month with no setup fees, cancellation fees, or per-user charges.

Yes! We offer a 14-day money-back guarantee on the Pro plan. If you're not satisfied for any reason, contact us within 14 days of your purchase for a full refund.

Absolutely. Your content is transmitted over encrypted HTTPS connections and stored securely in our infrastructure. We only index publicly available content from your site, and we never share your data with third parties. You maintain full ownership of your content.

Word.Chat requires WordPress 5.5 or higher and PHP 7.4 or higher. It works with any WordPress theme and is compatible with popular page builders like Elementor, Gutenberg, and WPBakery.

No. The chat widget loads asynchronously and doesn't block your page rendering. The script is lightweight (under 50KB) and loads from a fast CDN. Your site speed and performance will not be negatively affected.

Yes. Word.Chat is designed with privacy in mind. We don't collect personal information from your visitors unless they voluntarily provide it. The chatbot doesn't use cookies for tracking, and we provide tools to help you comply with GDPR, CCPA, and other privacy regulations.

Each WordPress site requires its own Word.Chat installation and license. This ensures that each site's chatbot is trained on the correct content and maintains separate analytics and usage limits.

Word.Chat can automatically sync new content when you publish or update posts and pages. You can also manually trigger a sync at any time from the WordPress admin panel to refresh the chatbot's knowledge base.

Yes! You can choose which posts and pages to include in the chatbot's training. This is useful if you have internal documentation, draft content, or pages you don't want the chatbot to reference.

Word.Chat can work with as little as 5-10 pages of content, but the more content you have, the better it performs. Sites with 20+ pages of quality content will see the best results. The chatbot gets smarter as you add more content.

When you delete a post or page and sync again, Word.Chat automatically removes that content from the chatbot's knowledge base. This ensures your chatbot never references outdated or deleted information.

Free plan users have access to our knowledge base and community forum. Pro plan users get priority email support with response times under 24 hours on business days. We also have extensive documentation and video tutorials available to all users.

Yes! Word.Chat works great with WooCommerce stores. The chatbot can answer questions about products, shipping, returns, and any other information on your product pages. It's an excellent way to reduce cart abandonment and improve customer satisfaction.

Yes! Pro plan users get access to analytics showing the most common questions, search terms, and conversation patterns. This valuable data helps you identify content gaps and improve your site to better serve your audience.

We have comprehensive setup guides and video walkthroughs in our documentation. If you need personalized help, Pro plan users can contact our support team, and we'll guide you through setup and customization step-by-step.