WooCommerce shoppers expect instant answers about shipping, sizing, and inventory. Word.Chat delivers real-time support while guiding each buyer toward checkout. Here’s how to optimize your storefront for more revenue.
1. Reduce Cart Abandonment
Configure proactive chat prompts that trigger when a cart value crosses a threshold or a visitor hovers over the checkout button. Offer to calculate shipping, clarify return policies, or share a limited-time incentive.
Quick Win: Sync your promotion codes to Word.Chat so the bot can present the correct discount without exposing expired offers.
2. Surface Product Recommendations
Tag your catalog pages with key attributes (size, use case, compatibility). Word.Chat can reference those attributes to recommend the right SKU. For example, “I need a travel backpack under $200” instantly returns your curated list with deep links.
3. Scale Personalized Support
Combine chatbot flows with your human support team. During peak season, Word.Chat answers repeat questions instantly and escalates complex requests to agents via email or live chat, keeping response times low.
4. Capture Post-Purchase Feedback
After orders ship, use the chatbot to collect feedback and reviews. Automate thank-you messages and cross-sell complementary products based on order history.
Storefront Checklist
- ✅ Import product pages and FAQ content.
- ✅ Tag intents for shipping, returns, and discounts.
- ✅ Set triggers for cart inactivity or exit intent.
- ✅ Escalate VIP customers to live support instantly.
- ✅ Review weekly analytics for conversion lifts.
Shoppers get answers and confidence, while your team gains time to focus on high-value interactions.