Deploying an AI assistant should never come at the expense of data security. Follow these guidelines to keep every Word.Chat interaction protected and trustworthy.
1. Control Access to the Dashboard
Enable two-factor authentication for every team member and assign the minimum role required. Audit user access quarterly and remove seats when employees change teams.
2. Curate Safe Knowledge Sources
Only connect content you are comfortable sharing publicly. Avoid uploading internal documents with sensitive data. Tag each source with its owner so updates and removals happen quickly.
3. Secure API Keys and Webhooks
Store API keys in environment variables or secret managers. Rotate keys if you suspect exposure. When connecting webhooks (Slack, Zapier), ensure HTTPS is enforced and restrict IP ranges when available.
4. Monitor Conversations for Anomalies
Review transcripts for suspicious activity: phishing attempts, credential requests, or injection prompts. Word.Chat lets you flag and export conversations for security reviews.
Security Checklist
- ✅ Require two-factor authentication for all collaborators.
- ✅ Keep a registry of approved knowledge sources.
- ✅ Rotate API keys and review webhook permissions routinely.
- ✅ Configure escalation rules for sensitive topics.
- ✅ Archive and audit transcripts according to your compliance policy.
With the right controls in place, Word.Chat delivers instant answers while protecting visitor trust.